Privacy Policy

Last updated: February 21, 2025

ELITE CHILDCARE VIP LLC operates the https://elitechildcarevip.com/ website, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclouser of Personal Information if anyone decided to use our Service, the ELITE CHILDCARE VIP website.

Elite Childcare is a VIP international agency providing nannies and bilingual governesses across the world for private households. This privacy policy provides information about our policies and procedures regarding the collection, use and disclosure of personal information received through the Website or otherwise from individuals who utilize our services on the Website. This Privacy Policy explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations).

If you have any questions or concerns about this privacy policy, or our practices with regards to your personal information, please contact us at contact@elitechildcarevip.com.

When you visit our website https://www.elitechildcarevip.com (the “Website“), and more generally, use any of our services (the “Services“, which include the Website), we appreciate that you are trusting us with your personal information. This privacy policy applies to all information collected through our Services (which, as described above, includes our Website), as well as any related services, sales, marketing or events.

1. WHAT INFORMATION IS COLLECTED

1.1 Personal information you disclose to us

In Short: We collect information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Website, express an interest in obtaining information about us or our Services, when you participate in activities on the Website or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the services you use. The personal information we collect may include the following:

1.2 Personal Information Provided by You

All Personal Information that you provide to us when registering, communicating through the Website, discussing care options over the phone or that you otherwise provide by email, will be stored by us. You represent and warrant to us that you have the right and authority to provide us all Personal Information you provide about yourself or others. You may provide us this Personal Information in various ways, including:

· Family Information

When you register your family through our online Client Registration we will collect and store the following personal information:

Contact information (Name, email, phone, address)
Children’s ages and genders

· Nanny/Governess Info

When you apply to be a Nanny/Governess through our email we will collect and store the following personal information:

Contact information (Name, email, phone, address)
Legal status (Passport, ID)
Resume/Cover Letter/Letters of Recommendation
Driver’s license, Education Certificates, Criminal Records

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

1.3 Information Provided by Others

Throughout the application process, Elite Childcare will be conducting a thorough screening of all potential nannies/governesses. You authorize Elite Childcare to use third-party services to use your personal information to scan on an ongoing basis a variety of sources, which may include but are not limited to, national criminal databases, sex offender registries, certain media streams, terrorist watch lists, criminal and fugitive watch lists, fraud watch lists, law enforcement reports, and other data to assist us in verifying the information you provide us (such as your name, address, email address, etc.) and the representations you make.

2. COOKIES

In Short: We may use cookies and other tracking technologies to collect and store your information.

2.1 What’s a cookie?

A “cookie” is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.

Cookies are used by nearly all websites and do not harm your system. If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

2.2 How do we use cookies?

We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as services in response to what you might need or want. By agreeing to this Privacy Policy and using the services, you are consenting to the use of tracking technologies.

3. LINKS TO OTHER WEBSITES

Our Website may contain links to other websites. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party. We do not exercise control over third-party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you. Other websites follow different rules regarding the use or disclosure of the personal information you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit. Please be aware that the terms of our Privacy Policy do not apply to these third-party websites.

4. HOW THE INFORMATION COLLECTED IS USED

In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We may use the information we collect or receive:

To post testimonials. We post testimonials on our Website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the consent of the testimonial. If you wish to update, or delete your testimonial, please contact us at contact@elitechildcarevip.com and be sure to include your name, testimonial location, and contact information.
Request feedback. We may use your information to request feedback and to contact you about your use of our Website.
To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user’s consent.
To send administrative information to you. We may use your personal information to provide you with information and materials about our Services, and/or information about changes to our terms, conditions, and policies.
To protect our Services. We may use your information to protect the security or integrity of our Website and/or Services, our customers, and our business.
To enforce our terms, conditions and policies for business purposes. We may use your information to comply with legal and regulatory requirements or in connection with our contract.
To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service.
To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
To send you marketing and promotional communications. We may send out marketing communications (such as a newsletter) to our customers to explain exciting developments with our business or to offer special promotions about our Services. You can always choose to stop receiving newsletters or other communications from us by clicking the “unsubscribe” link at the bottom of a marketing message. Please understand that if you choose not to receive promotional correspondence from us, we may still contact you in connection with your relationship, activities, transactions and/or communications with us.
For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Website, services, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.

5. HOW THE INFORMATION COLLECTED IS SHARED

In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share your data that we hold based on the following legal basis:

Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

6. HOW LONG WE KEEP YOUR INFORMATION

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. HOW WE KEEP YOUR INFORMATION SAFE

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.

8. CHILDREN UNDER 18

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.

9. YOUR PRIVACY RIGHTS

In Short: In some regions, such as the European Economic Area (EEA) and the United Kingdom (UK), you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the EEA and UK), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make a request by using the contact information provided below.

We will consider and act upon any request in accordance with applicable data protection laws.

9.1 CALIFORNIA RESIDENTS SPECIFIC PRIVACY RIGHTS

In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

9.2. CANADIAN RESIDENTS SPECIFIC PRIVACY RIGHTS

In Short: Yes, if you are a resident of Canada, you are granted specific rights regarding access to your personal information.

Canadian citizens, except under circumstances defined by law, are entitled to access their own personal information collected by Elite Childcare. If you believe that the personal information about you that we have collected is incomplete or inaccurate, we will correct the information upon verification of the omission or error and of the identity of the person requesting the change. If you wish to request additional information about our information management, or would like us to access, correct or have us investigate any matters in relation to your personal information, please submit your request using the contact information provided below.

10. UPDATES TO THIS PRIVACY POLICY

In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.

Each time you use the Website, the current version of this Privacy Policy will apply. When you use the Website, you should check the date of this Privacy Policy (which appears at the top of this Privacy Policy) and review any changes since the last version. You can always refuse to accept any changes to our privacy policy by terminating your use of the Website and/or Services. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you. Continuation of your use of the Website and/or Services shall be considered acceptance of the change in the Privacy Policy.

11. HOW TO CONTACT US

If you have questions or comments about this policy, you may email us at contact@elitechildcarevip.com